Returns & Exchanges
At Taffy, we want you to love every bite, but due to the perishable nature of our products, returns are handled with care to ensure food safety. If your order arrives damaged or incorrect, please reach out to us within 14 days for a replacement or store credit.
Contact Support
Email our team with your order number and a brief explanation of the issue with your sweets.
Provide Documentation
Attach a photo of the product and its packaging if you are reporting damage or a shipping error.
Wait for Approval
Our quality assurance team will review your request within 48 hours to determine eligibility for a refund or reshipment.
Receive Resolution
Once approved, we will process your refund to the original payment method or ship out your fresh replacement treats immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing